Refund Policy

Refund Policy

1. Introduction & Overview

This Refund Policy explains how we handle returns, refunds, and exchanges for purchases made through our platform. Our policy complies with:

• EU Consumer Rights Directive (2011/83/EU)

• Greek Law 2251/1994

• Cypriot Law N. 112(I)/2021

By using our services and making a purchase, you agree to this Refund Policy.

2. Eligibility for Returns & Refunds

Consumers have the right to return products under the following conditions:

ConditionEligibilityWithdrawal Period14 days from the receipt of goods to request a return (EU Right of Withdrawal).Product ConditionItems must be unused, in original packaging, with all accessories/manuals.Defective/Incorrect ItemsCan be returned within 30 days for a full refund or replacement.Non-Returnable ItemsCustomized, perishable, digital, or hygiene-related items (unless defective).Proof of PurchaseA valid receipt or order confirmation is required.

3. Return Process

To initiate a return:

1. Submit a Return Request
   Log into your account, go to "Your Orders," and select the return option.

2. Package the Item
   Repack the product securely in its original packaging.

3. Shipping Label
   Use the prepaid return label provided or arrange your own shipping.

4. Shipping the Item
   Send the item to the return center within 14 days of request.

5. Processing Time
   Refunds are processed within 7–14 business days after inspection.

4. Refund Methods & Timelines

Refund MethodProcessing TimeOriginal Payment Method5–10 business daysStore CreditImmediate after processingBank TransferUp to 14 business daysExchangeSent after item is received

5. Advanced Refunds & Replacements

In select cases, refunds or replacements may be issued before the item is returned. If the item is not returned, charges may apply.

6. Partial Refunds & Restocking Fees

Refunds may be reduced in these cases:

• Used/damaged items or missing parts: Up to 50% deduction

• Late returns (after 14 but within 30 days): Up to 20% deduction

• Non-compliance with return conditions

7. Shipping Costs & Fees

• Defective or Wrong Items: Free return shipping

• Change of Mind: Customer pays return shipping

• Expedited Refunds: May include a processing fee

8. Special Cases

• Gift Returns: Refunded as store credit to the recipient

• Bulk Orders: May be subject to separate return policies

• Subscription Products: Refunds depend on usage & terms

9. Refund Declines

A refund may be denied if:

• The return doesn't meet the criteria

• The item is damaged or incomplete

• The return was submitted late

10. Legal Compliance & Consumer Rights

This policy complies with EU, Greek, and Cypriot laws to ensure fairness and transparency.
For additional support, you can:

• Contact local consumer protection authorities

• Reach out to our Customer Service Team at [Customer Support Email]

• Visit our Help Center or Contact Us page